If you’re too nice to customers, will you drink excessively? Maybe | Gene Marks
Workers in service industries who suppress negative ones tended to be heavier drinkers, a study found. But being rude is a still a no-no
How nice should you be to your customers? The answer, according to two recent university studies, is a little conflicting.
If you’re too nice, you may find yourself excessively drinking. That’s the conclusion of one study conducted by researchers at Penn State University and the University of Buffalo. The researchers combined phone interviews with other data from the National Institutes of Health to survey more than 4,500 workers across the country and zeroed in on employees working in service industries such as food, healthcare and education.